UnderWP.com will process all refund requests in line with this Refund Policy.
Note that UnderWP.com may vary this Refund Policy at any time. If we vary this Refund Policy, we will provide notice by publishing the varied Refund Policy on our Website. You accept that by doing this, UnderWP.com has provided you with sufficient notice of the variation to its Refund Policy. Your continued use of our Website will be deemed as acceptance of the varied terms by you.
To request a refund, you must submit a service cancellation request by sending an email through our contact us page or opening a support ticket via your UnderWP.com client area within the time stipulated in this Refund Policy for the relevant service you wish to cancel.
General Refund Process
- Service(s) must be cancelled before a refund can be issued
- You will not be entitled to a refund if your service is suspended or terminated as a result of a breach of our Terms of Service.
- You will not be entitled to a refund if your service is downgraded.
- All eligible refunds will be automatically credited to your client account with UnderWP.com unless you specifically request a money refund. Money refunded into your client account can be used at a later date to pay for other products and services. You can view your credit balance by logging into your client account and going to the “Available credit” section on your client area dashboard.
- If you have requested a money refund, UnderWP.com will only give such a refund where the account details you have provided for the refund are an exact match with that from which we received your payment. In event of any discrepancy in the account details, an eligible refund will only be made into your client account.
- Requests for money refunds will be processed and completed within a minimum of 5 days and a maximum of 15 days from the date of request. All money refund requests are subject to an administrative fee which will be deducted from the amount to be refunded to you. In the event that the amount to be refunded is less than the administrative fee i.e bank charges, you will only be entitled to a refund into your client account.
- Unless you specifically request a money refund, purchases made via any online payment gateway processor i.e RazorPay, Stripe, Instamojo, Paypal, etc may be refundable via the source of payment and UnderWP.com is not responsible for any additional charges imposed by the online payment processing company.
- On no account will the same product or service be entitled to a refund more than once.
Overpayment
If we become aware that you have overpaid for any product or service, we will automatically credit the amount of that overpayment to your UnderWP.com account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the Available credit section on your client area dashboard.
If you wish for an overpayment to be refunded to your bank account, you must send a request for a refund through our Contact Us page. The request must give required details including the invoice number for which the overpayment was made, date of payment, method of payment (including, where applicable, bank details from which payment was made) and amount of overpayment.
Once we have received your request, it will be dealt with in accordance with this Refund Policy.
SEO & Other Digital Marketing Services
Our focus is complete customer satisfaction. In the event, that you are displeased with the product quality/ services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the product, its usage and other parameters.
Refunds are provided depending on the service packages and plan purchased. As standard, all package comes with a limited refund with terms and conditions.
Terms and conditions for refunds:
- A full refund is done if the work is not completed before the deadline date. However, if there is any hold up with the order, then the estimated delivery date will be extended, and in such cases, refunds will not be made.
- On cancellation of the order, no refunds will be made if the work is started or completed. If work is not started, then the full amount will be refunded.
- A full refund is done if the customer has placed a wrong order and wants to cancel the order immediately after the purchase or before the start of the work.
- Once the work is completed, and the report is sent, no refunds will be made under any circumstances.
- All refunds will be issued to the original payment method.
Website Design & Development
- Termination of Services: If the client changes his/her mind about doing work with UnderWP.com India Private Limited during the initial web design or development phase, the client will be responsible for the amount of work already completed. Depending on the amount of work completed at the time of cancellation, this may mean receiving a full refund, a partial refund, no refund, or owing additional fees. To protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.
Website Maintenance
- Cancellation & Refund of Monthly Subscription: monthly subscription can be cancelled prior to initiation of the maintenance service or within the first 3 days of the service whichever is earlier. Within 7 business days from the day of cancellation requested, the paid amount will be refunded post deduction of transaction fees.
- 30 Days Money Back Guarantee: applicable to quarterly, half-yearly and annual subscriptions, if a cancellation request is submitted prior to 30 days of the service subscribed. Within a minimum of 7 to a maximum of 15 business days from the day of cancellation requested, the paid amount will be refunded post deduction of transaction fees.
Web Hosting
- Annual shared hosting and reseller hosting purchases must be cancelled within 30 days of purchase to be eligible for a full refund.
- Cancellation requests for monthly, quarterly, and semi-annual web hosting plans must be made within 72 hours of purchase to be eligible for a refund.
The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.
Web Hosting with Domain Registration
- If you have purchased an annual web hosting package with free domain registration, you may cancel your purchase and request a refund within 30 days from the date of purchase. Please note that domain registrations are not covered under this money-back guarantee and are non-refundable therefore, the market value cost of the domain registration in your web hosting package will be deducted from the amount to be refunded to you.
SSL Certificates
- Comodo SSL Certificates which have been issued must be cancelled within 5 days of purchase to be eligible for a refund.
- For certificates that have been purchased but not yet issued, it can be cancelled and refunded only if you request cancellation within 30 days from the purchase date.
- If the cancellation/refund request for an issued or non-issued certificate is submitted after the stipulated grace periods are over, the refund will not be honoured.
Non-Refundable Products and Services
The following products and services are non-refundable once purchased:
- Virtual Servers
- Domain registrations, transfers & renewals
- Cloud hosting
- SiteLock
- CodeGuard
- SiteBuilder
- G-Suite
- Email Hosting
- Custom services purchases
Despite domain names being non-refundable, there is one exception. In the case of an unsuccessful attempt to either register or transfer a domain name, the fees will be automatically credited into your client account.
Payments Issues
If you mistakenly made any payment in error (e.g. Double payment for an invoice, enabling automated payment, wrong transfer of funds, debited more than once on a transaction, etc) we will automatically credit the amount of that overpayment to your UnderWP.com client account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the “Available credit” section on your client area dashboard.
If you wish for this payment made in error to be refunded you must send a request for a refund through our contact us page. The request must give required details including date of payment, method of payment (including, where applicable, bank details from which payment was made or transaction ID for online payment), invoice number where applicable, and amount of payment.
If you have an issue with online payments or other payment charges, you should contact us regarding the issue before you contact your bank or the payment processing company (e.g Razorpay, Paypal, Instamojo, Strip) to request a chargeback or reversal of the charges.
Once we have received your request, it will be dealt with in accordance with this Refund Policy.
This file was last modified on May 21st, 2022.